Lowering the temperature – taking the heat out of professional conflicts in practice.
The role of the general veterinary practitioner is inherently complex. Each day involves resolving conflicts between the needs of patient, client, business, and personal goals. This problem-solving is challenging, filled with uncertainty, and requires high-level skills. Depending on how one defines the sense of being a good veterinarian, achieving a solution can leave the practitioner with a sense of success and satisfaction, or feeling burnt-out and despondent, with a sense of disconnect between one’s work and one’s professional ambitions.
Managing conflict effectively requires an understanding of the veterinary role as one that involves multiple, equally valid stakeholders. By developing one’s ability to critically analyse situations of conflict, a greater sense of achievement can be taken from these complex, but ultimately highly rewarding situations.
- - Be able to analyse situations of conflict and gain an understanding of the needs of those involved