An introduction to patient-friendly practice


An introduction to patient-friendly practice

18 Nov 2022
Gallery Suite 15-16

This session will look at creating more positive vet visits, from the patient's perspective. It aims to introduce the concepts and theory of patient-friendly practice. We will consider what patient-friendly practice is, and why is matters – across all aspects of veterinary care. We will look at some of the practicalities for use in day-to-day veterinary work, considering techniques to prevent and reduce distress as we care for patients. We will cover what owners can do to prepare pets for low stress veterinary care; what veterinary staff can and should know and do to promote positive vet visits and support pets and their people; and discuss the power of a team in achieving success.

  • By the end of this session, attendees should understand:
  • –The rationale for adopting positive ways of interacting with patients, taking an empathic, respectful and compassionate approach to patient care
  • –The importance of careful social & environmental interactions & set ups to reduce patient distress
  • –How to employ practical techniques, be the patient’s advocate, and to provide support and education to caregivers and peers on patient-friendly practice
Linda Ryan, Certificated Clinical Animal Behaviourist, Registered Veterinary Nurse, tutor/CPD provider - Inspiring Pet Teaching (

Sponsors & Partners

Education Partners

  • RVC
  • BVA

Platinum Sponsors

  • Elanco
  • Hills
  • humm
  • Idexx
  • IVC
  • Vets4Pets
  • Virbac
  • Zoetis

Gold Sponsor

  • Pioneer

Silver Sponsors

  • Medivet
  • MWI
  • GreenCross
  • iM3
  • Petsapp
  • Lintbells

Wet Lab Partner

  • Central CPD

Media Partners

  • Vet Record
  • Vet Times
  • InPractice
  • Vet Nurse Times
  • VetFile
  • Vet Times Jobs
  • VBJ
  • VetSurgeon


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