Tools and tips for managing incivility from clients and co-workers

Incivility is defined as rude or unsociable speech or behaviour. Sadly, almost all of us have heard, seen or been subjected to rude or uncivil behavior within veterinary practice from both clients and colleagues. But perhaps we aren’t fully aware of the impact incivility it can have on us as individuals, as part of a wider team and on our patients. In this session learn about the impact of incivility on our performance, how it affects job retention, and importantly discover established tools to manage and improve incivility in the workplace.

• To explore the core concepts of incivility
• To understand the impact of incivility
• To discover the facts and science of incivility
• To understand what we can do when faced with incivility from both clients and colleagues.