Communicating for Happy Clients
15 Nov 2024
Gallery Suite 17
In this session, audience members will learn about some the fundamental aspects of communication in practice to build client confidence, trust, and satisfaction. Tips on asking questions, active listening, understanding the client’s perspective, and speaking inclusively and empathically will be covered. The session will be interactive, with opportunities for the audience to weigh in via flash pools on important aspects of communication. In addition to skills for in-person communication in the practice the session will also cover skills for effective communication over the phone and communication for team cohesion.
Learning Outcomes
' Principles of effective veterinary communication
' Skills for building understanding, trust and rapport
' Communication in different settings (with a client in the practice, with team members, on the phone)
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