From automation to impact: Rethinking AI’s role in veterinary practice
20 Nov 2025
Business Theatre
AI in veterinary practice is evolving quickly, from generative tools that assist with documentation to agentic systems that can plan and act independently. In this session, John Costello, Head of Product at Provet Cloud, explores what these shifts mean for veterinary teams.
Drawing on other industries’ experiences and real-world lessons learned, we’ll look at how AI can improve the patient journey, create more connected client experiences, and allow staff to focus more on care - all while exploring the mindset shifts needed to move beyond hesitation and unlock AI’s potential as a tool that elevates the way you practice.
- Understand the evolving phases of AI—from generative to agentic—and how they apply in veterinary settings.
- Recognise common concerns and barriers surrounding AI adoption, and how to reframe them through practical, clinic-focused examples.
- Identify meaningful opportunities to enhance the patient journey and client experience using AI-driven tools.
- Gain insight into how AI can support decision-making, reduce friction in workflows, and strengthen the human-animal-vet connection.
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