How the world’s biggest brands build loyalty - and what that means for your practice
20 Nov 2025
Business Theatre
Leadership and Management
,
Learning and Development
,
Practice Management
What can Virgin Active, Disney, and Red Bull Racing teach us about building lasting loyalty?
This unique crossover session reveals how global brands use emotional connection, subscription models, and digital platforms to keep customers engaged - and how those same strategies can transform client relationships in veterinary practice.
Hear from leaders in experience design, innovative veterinary business, and independent practice, then join a panel Q&A to discover how to create clients who stay, spend, and advocate for your brand.
- Uncover how major brands create deep customer loyalty
- Apply loyalty-driving strategies - from subscriptions to app engagement - in veterinary practice
- Understand how digital convenience shapes client expectations and retention
- Identify practical steps to build stronger, longer-lasting client relationships
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