Owning your client journey
20 Nov 2025
Business Theatre
Leadership and Management
,
Learning and Development
,
Practice Management
This PetsApp Together session will be led by Dr Becki Maher; behaviour-science specialist and Vet.
Pet owners judge their experience long before and long after the consultation itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this session, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.
Chairperson
Speakers
Sponsored by:
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