Conference Programme 2025

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Who will own the workflow - the vet, the client, or the patient?

21 Nov 2025
Business Theatre
Practice Innovation , Leadership and Management , Learning and Development , Practice Management

Artificial intelligence is transforming how veterinary teams deliver care, raising new questions about who truly owns the workflow. In this session, Oli Viner (Hello Vet), Sophie Adamantos (Paragon Referrals), and Simon Hayes (Creature Comforts) share how they are pioneering AI-driven workflows in primary and referral practice. From reshaping clinical pathways to redefining the vet–client–patient relationship, they will explore where technology adds value, where it challenges tradition, and what it means for the future of veterinary care.

  • TBC
Chairperson
Hannah Allen, Chief Medical Officer - Heidi Health
Speakers
Oli Viner, BVetMed MRCVS, CTO - Hello Vet
Sophie Adamantos, Clinical Director - Paragon Referrals
Simon Hayes, BVM&S MRCVS, Chief Veterinary Officer - Creature Comforts
Sponsored by:
Who will own the workflow - the vet, the client, or the patient?
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