Hot Topic: Money matters: Navigating difficult cost conversations with confidence
20 Nov 2026
BVA Congress
Professional Skills
,
Practice Management
Every clinical option involved 'pros, cons and costs'. Therefore including reference to expectations about both costs and payment terms is an essential component of informed consent. This session will describe how to do this in a way that is transparent and useful without coming across as defensive or 'only interested in money'.
- What elements of costs do we need to discuss
- What words or terms are more or less effective than others
- How to avoid assumption's about affordability
- How do you cope when owners genuinely "Can't afford it"
Chairperson
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