Radical Transparency - learnings from a clinic who involve owners in anaesthetic induction and recovery and removed the concept of “out the back”

Hello Vet has removed the concept of “out the back” from their clinics, doing as much as possible with owners present. Through the use of glass interfaces to the prep space, as well as involving owners in anaesthetic induction and recovery, they are using radical transparency to rebuild trust between veterinary professionals and pet owners. Find out what the benefits (and challenges) are from a more open approach to delivering care.

• Understanding how clinic architecture plays a role in client trust
• Learn about the benefits of keeping owners and pets together through anaesthetic induction and recovery
• Practical ways to apply openness in your practice