Beyond clinical excellence: The culture behind The London Cat Clinic
Outstanding veterinary care doesn't happen by accident.
It happens when great people work in an environment
where they feel trusted, supported and able to do their
best work.
In this session, Dr Jeremy Campbell and James Hartley
share the practical culture and leadership approaches
that have helped make The London Cat Clinic a thriving,
high-performing practice. From values that genuinely
shape behaviour (CATS: Committed, Accountable,
Trusted and Striving for Excellence) to regular one-to-
ones, open feedback, coaching, culture days and
transparent business conversations, they'll explore what
has worked, what hasn't, and the lessons learned along
the way.
Expect an honest, practical session full of ideas you can
adapt in your own practice—because exceptional patient
care starts with exceptional team culture.
- - Investing in your culture is a foundation for
- clinical excellence
- - Living the alues that shape your identity and
- drive your actions are key to success
- - Performance reviews and transparent feedback
- need not be onerous or scary
- - A discipline of execution in 90 day sprints
- achieves results
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