Tomorrow's WOW: What actually generates 5 star reviews for veterinary clinics?
You've heard of doom scrolling - something the current media climate leads us into doing far too much. Well the truth is, reading veterinary reviews (despite the news coverage you see) is often more like delight scrolling. For every one-star review a practice receives, we see 51 five-star reviews for them on PetsApp. People are generally more likely to leave a review after a negative experience, and yet only 1.4% of all reviews clinics receive on PetsApp are 1 star reviews. So negative reviews are rare, and yet think of the mental real estate they tend to occupy. So, what actually generates 5 star reviews for veterinary clinics? In this session Dr. Thom Jenkins, CEO of PetsApp will guide attendees through learning tools, hacks and easy wins for generating tomorrow's WOW moments.
- TBC by PetsApp.
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