Frequently Asked Questions
Travel & Accommodation
Who Can Attend The London Vet Show?
The London vet show is for all veterinary professionals and the whole practice team. This includes:
- Veterinary Surgeons
- Veterinary Nurses
- Veterinary Assistants
- Veterinary Students
- Practice Owners/Managers
What Happens After I Signed Up For The Show?
Once you are registered you will:
- Receive a confirmation with your registration code and receipt.
- Be the first to hear about programme and speaker updates.
- Get exclusive news and discounts from our exhibitors.
- Your delegate badge will arrive in the mail about three weeks before the show.
How Can I Make Changes To My Registration?
You can edit your registration details any time by calling us at +44 (0) 2476 719 687 or email firstname.lastname@example.org.
Please be aware that we send our tickets by mail prior to the show. You may edit your details until the 23rd October to receive your amended badge by mail. Alternatively you can also amend your information onsite.
How Much Does It Cost To Attend?
The pricing increases throughout the year. The sooner you book, the more you save.
BVA and BEVA members receive further discounts on registration. Please use your membership number when booking and the discount will be automatically applied.
To discuss group bookings, student rates and further discounts, please call our delegate liaison team, on +44 (0) 2476 719 687 or email email@example.com.
What Is Included In My Conference Pass?
Registration includes full access to both days to the exhibition hall and all streams and theatres - as well as lunch vouchers to keep you fuelled!
For more information and for registration assistance, please let us know by calling us on +44 (0) 2476 719 687 or emailing firstname.lastname@example.org.
When Will I Receive My Ticket?
Your ticket(s) are being sent about three weeks prior to the show via mail. If you signed up after the 23rd October you can print your ticket onsite at the registration area using your registration code that you have been emailed previously.
Can I Cancel My Registration?
If you are not able to attend once you've registered, your pass is transferable to another member of your practice. Delegates may receive a refund up until 30th September 2020 (refunds incur a 25% fee). Places may be transferred to attend another CloserStill Media Veterinary Event within 12 months the London conference, to another or to a colleague without incurring any extra fees. Conference passes cannot be resold or rolled over more than once.
Can I Transfer My Ticket To Another Person?
If you are not able to attend once you've registered, your pass is transferable to another member of your practice at any time. Please contact us by calling us on +44 (0) 2476 719 687 or emailing email@example.com to transfer the ticket.
How Can I Pay For My Registration Fees?
At the moment we only accept the registration via any VISA, MasterCard, American Express, Maestro and Solo. Please note that all fees need to be paid in full at the time of registration. If you have any issues registering please contact us on +44 (0) 2476 719 687 or send an email to firstname.lastname@example.org.
Are There Any Discounted Tickets Available?
Group Discounts as well as Discounted Tickets for Students are available. BVA and BEVA members will also receive discounts on the best available price. For more information please contact us on +44 (0) 2476 719 687 or send an email to email@example.com
I Am Having Trouble Signing Up, What Can I Do?
We apologize for any issues you may have, please contact us by calling us on +44 (0) 2476 719 687 or emailing firstname.lastname@example.org and we are happy to help you any time.
Opening Times & Venue
Travel & Accommodation
Do you recommend any hotels?
In partnership with Event Express, we've secured discounted rates at a selection of London hotels. We're able to offer you convenient and affordable options for your trip to London. Event Express is the only hotel provider endorsed by the London Vet Show, and we encourage you to book through them early for the best selection and price.
Need Help? If you have any questions or would like to reserve alternative accommodation, please contact Event Express directly on +44 (0)1905 732 737 or email email@example.com.
What public transport is available to use?
- The Jubilee Line and the DLR are the quickest routes to ExCeL London.
- Alight at Canning Town on the Jubilee Line and change onto a Beckton-bound DLR train for the quick two-stop journey to ExCeL: Custom House for ExCeL (for the west entrance) or Prince Regent for ExCeL (for the east entrance or the ICC London).
- The London Overground, part of the London Underground network, serves a large part of Greater London and parts of Hertfordshire with 112 stations on several routes. The Overground is highlighted in Orange on the Tube map.
- The DLR and Jubilee Line can be connected from multiple Overground lines such as Stratford, Canada Water, and Shadwell. It’s also possible to join the Overground and travel to ExCeL London from Euston station.
DLR (Docklands Light Railway)
- The Docklands Light Railway (known as the DLR) is part of the London Underground network. Two of the stations, Custom House and Prince Regent, are on our campus. Trains pull up at a covered walkway leaving visitors with less than a two minute’s walk to the entrance.
We recommend to buy an Oyster Card at any underground station to pay for your transport or use a contactless payment card and use the Citymapper App to find your fastest and best way.
Is there any parking available at the venue?
3,070 parking spaces. Parking for up to 24 hours is £20 in the Orange car park (under the main venue) and the East car park (when in use). Parking in the Royal Victoria multi-storey car park is £20 for up to 24 hours. Motorcycles can be parked free of charge in the designated motorcycle parking area in the upper level Orange car park, zone 3.
You can also find your perfect space with YourParkingSpace and use code VETSHOW10 for 10% off.
How can I arrive by airplane?
London is the best connected city in the world and is reachable quickly by almost any location around the world. The four main airports surrounding London are frequented by several airlines, with a wide range in prices and cities, arriving and leaving London.
- London City Airport
- London Heathrow,
Visit our travel section for more information and flight discounts.
Do you have any travel discounts available?
As a registered attendee, you can access discounted flights for travel to this event:
- oneworld® is pleased to be appointed as the Official Airline Alliance for the London Vet Show.
- Discounted travel with Lufthansa Group Partner Airlines - a comprehensive global route network linking major cities around the world.
Visit our travel section for more information and flight discounts.
Do I need a VISA to attend the show, if I am not from the United Kingdom?
You may be required to obtain a visa if you are traveling from outside the EU, EEA or Commonwealth. Go to gov.uk to find out more!
I require special assistance, what can I do?
We will do our best to accommodate your needs, please email us at firstname.lastname@example.org or call us on +44 (0) 2476 719 687 for any assistance or visit our special assistance section.
Can I bring my dog to the conference?
You are welcome to bring your dog to the conference, however please make sure to contact us beforehand and provide paperwork for your dog. If you do not contact us beforehand you may not be allowed to enter the conference.
Are exhibitors collecting any personal data?
All our attendee badges are encoded with your name, address, phone, organisation, and e-mail address (if applicable). Exhibitors obtain this information only if they scan your badge in the exhibition. If you do not wish to share your information, please do not have your badge scanned.
Where can I find the conference programme for previous years?
Please contact us by calling +44 (0) 2476 719 687 or emailing email@example.com and we will be able to send you the conference programme for the previous years.
Continuing Professional Development Accreditation
How many CPD hours will I receive?
The London Vet Show is accredited for up to 17 hours of CPD for vets and vet nurses.
The conference programme features more than 200 internationally-renowned speakers, delivering 100+ hours of accredited education. It has been designed to cover all species and a broad range of clinical and business topics so matter what your interests and needs, you will get the knowledge and advice you need at the London Vet Show.
Don't forget to pick up your Certificate of Attendance at the CPD Point at the London Vet Show!
Will presentations or recordings be available for purchase?
With over 100 hours of world class content this year, we will be offering this year’s lectures online after the show as CPD webinars. Available to booked delegates only for just £149+VAT, this means you can consolidate what you learn at the show and experience anything you miss. Please call the delegate team on 02476 719 687 or email firstname.lastname@example.org to book.
Is lunch included in my conference pass?
Lunch and beverage service is included as part of your delegate badge. You will find lunch vouchers in your Holiday Passport Book to be redeemed for lunch and refreshments in the hall.
Coffee, tea and water stations are available throughout each day within the exhibition hall.
Lunch will be served between 11:30AM – 2:30PM each day. It can be obtained with the vouchers found within your holiday passport book (included within your delegate bag). Ensure you bring the vouchers with you each day.
Are you providing childcare?
Unfortunately, day care is not available at the London Vet Show, however the ExCel London offers a nursery for children ages 3 months to 5 years . Find out more here.
A family room is available at the London Vet Show to facilitate the needs of nursing mothers, a refrigerator is provided.
Where do I pick up my event materials?
Please collect your delegate bag from the entrance area; this includes the Official Show Guide, holiday passport book (lunch vouchers), notepad, pens and other information from our sponsors and partners.